LISSE RETURNS  & EXCHANGE POLICY

• 30-Day Return Policy

We offer returns within 30 days of receiving your item.

To be eligible for a return, your item must be:

Unused

Unwashed

In its original condition

In its original packaging

Due to hygiene reasons, we cannot accept returns of pillowcases that have been opened or used.

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• Exchanges

We can offer an exchange only if the product remains unopened, unused, and in its original packaging.
Customers are responsible for exchange shipping costs unless the item is faulty or incorrect.

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• Return Shipping

Customers are responsible for the cost of return shipping.

If the return is due to a faulty or incorrect item, Lisse will cover all shipping costs.

We recommend using trackable postage, as Lisse is not responsible for returned items lost in transit.

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• Refunds

Once your return is received and inspected, we will notify you of the approval status.
If approved, refunds will be processed to your original payment method within 3–7 business days.

Shipping fees are non-refundable except in cases of:

• Incorrect items sent

• Defective or damaged products

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• Damaged or Faulty Items

If your item arrives damaged or faulty, please contact us within 7 days with:

• Your order number

• Photos of the issue

We will replace the item or provide a refund as quickly as possible.​

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Important Notes

Due to strict hygiene standards, opened or used pillowcases cannot be returned.

Sale items and gift cards are non-refundable.

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